It is with a heavy heart that we must inform you that PB will soon be closing its (digital) doors. We understand that this raises questions, so we've listed the most important topics below.

1. Is PB closing or going bankrupt?

Are you going bankrupt? No. We are closing on our own initiative – a conscious, difficult but well-considered decision. PB is not bankrupt.

What does this mean for service & returns?
As long as we’re online, you can count on the trusted service you’re used to from us – including the option to return items. Returns that are registered within the legal 14-day period after receipt will be processed properly. So make sure to register your return on time. Perfectly Basics is affiliated with Thuiswinkel.org, which means you can shop and return with us safely and reliably.

What if I have questions after the closure about a brand, product, or warranty?
Once we’re offline, you can contact the relevant brand of the product directly. We’ll refer you to the brand’s website.

We want to provide our usual level of service until the very last moment – with care, attention, and respect.

2. When does PB close?

We’re closing our digital doors this summer. But note: many items will likely sell out before then. We can’t guarantee that your favorites will be available until the end – so if you see something you want, don’t wait too long. When it’s gone, it’s gone.

3. Delivery

We aim to ship your order with care within 2 to 3 working days. Once your package is on its way, you will receive an email with a PostNL track & trace link, so you’ll know exactly when to expect your delivery. We’re working with a smaller team than before, which means this process may sometimes take a little longer. Thank you for your understanding and patience!

4. Returns

How does returning work now that PB is closing?
No worries – returns are still possible as long as we’re online. We charge a market-conform fee of €5,95 per order for processing a return.

Note: are you returning items from different orders? These will be treated as separate return shipments and the return fee will be charged per order. So, if possible, place all your orders at once to avoid unnecessary costs.

There’s no change to our return process. We still recommend registering your return in advance via the return portal. This helps the process run smoothly and allows us to process your return faster.

Why do I pay return costs?
We want to prevent unnecessary returns as much as possible. So please shop consciously – in other words: think carefully before you buy. We believe in slow fashion and in clothing pieces that last, and we hope our beautiful items find new owners who will wear them with care and love.

A return costs more than just the €5,95 you pay – think of processing, checking, and repackaging. We cover these extra costs. By shopping more consciously, you help reduce waste and keep the entire process fair and sustainable.

How long does it take to process my return?
Once we receive your return, we aim to process it within 4 to 5 working days. You’ll receive an automatic confirmation once it’s done – no need to email us separately.

We’re working with a smaller team than you may be used to, so during busy times it might take a little longer. Thanks for your understanding and patience!

5. Discounts & Sale

What happens with price reductions?
The price shown on the website at the time of ordering is the final price. We do not adjust prices afterward, even if the item is discounted further after you receive it. So don’t wait too long to order – when it’s gone, it’s really gone!

How do I stay informed?
Sign up for our newsletter at the bottom of this page to receive updates about the clearance sale and any promotions.

6. Gift Cards

Can I still use my gift card?
Yes, gift cards can still be used as long as the website is online and they can also be used on discounted items. Please note: gift cards cannot be exchanged for cash.

What if stock runs out?
Be on time, because when it’s gone, it’s really gone. It’s your own responsibility to use your credit in time for the items you want to purchase.

7. Do you still ship outside the Netherlands?

Yes, besides the Netherlands we continue to deliver to countries within the EU.

8. What happens to my data after closure?

We strictly follow the GDPR (Privacy Legislation) rules. We’re shutting down in a way that complies with all legal requirements, including the safe storage and/or deletion of customer data. We want to wrap things up properly and neatly, just like we’ve always done.

9. Contact

What’s the best way to contact you?
Do you have a question – for example about your order or return? Email our customer service, we’re happy to help. Please allow for slightly longer response times than you might be used to.

All our processes have been automated for 19 years. This means you’ll be automatically kept informed about the status of your order or return – so there’s no need to email us separately.

Are you reachable by phone?
We are only limitedly reachable by phone, as a large part of our team is currently fully engaged in the warehouse. We hope for your understanding. We understand that this change may raise questions or frustrations, but please know that this farewell is also a personal one for us.

Finally

This summer we say goodbye. For you, that means the closing of a beloved store; for us, it means saying farewell to work we are proud of and have carried out with love, care, and attention.

So please, have a little patience. Think along with us. And above all: have respect for the team behind PB / be kind to the team behind PB.

Let’s end this summer on a positive note together. We hope we can still surprise you with something beautiful in the meantime.